Rapid Response to customer breakdown

24 Nov 2017

An oil drilling platform powered by RUSTON 12RKC engines suffered a major failure when it was reactivated after a long lay-up that wrote off a RUSTON 12RKC Crankcase, Crankshaft and Bedplate. The timing could not have been worse as they had just been awarded a multi-year contract for the rig that started within weeks on the other side of the world, so time really was of the essence as costs incurred for delays to these sort of projects can be an eye watering amount.

As soon as we confirmed we had all the items required in stock the Technical Superintendent travelled from South America for a pre-order inspection at our premises in Wigan. Once he had satisfied himself the items were suitable, and confirmed the go ahead, we allocated a large team of our Service Engineers to immediately strip the engine for cleaning and inspection. This provided a great opportunity for our latest batch of Apprentice Engineer’s to get valuable experience on a complete engine strip down on a major breakdown requirement while being supervised by our ex-RUSTON Engineers.

By the beginning of the following week the engine had been completely stripped and cleaned and the Crankcase pressure tested, all done well within the already tight time frame requested by the customer. The items were then export packed for airfreight to Sri Lanka to meet the rig prior to installation. All completed in record time for an impressed and satisfied customer.


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